Automatic case distribution system and method, storage medium and computing equipment
The invention discloses an automatic case distribution system and method, a storage medium and computing equipment, and the system receives an auditing request of a to-be-audited case through a receiving module, and obtains the case attribute information of the to-be-audited case; a queue selection...
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Format: | Patent |
Sprache: | chi ; eng |
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Zusammenfassung: | The invention discloses an automatic case distribution system and method, a storage medium and computing equipment, and the system receives an auditing request of a to-be-audited case through a receiving module, and obtains the case attribute information of the to-be-audited case; a queue selection module selects a target case queue from a plurality of project case queues based on the case attribute information, and adds the to-be-audited cases to the target case queue; and finally, a first target auditor matched with the target case queue is obtained through an allocation module, and the to-be-audited case is allocated to the first target auditor for auditing. Based on the automatic case system provided by the invention, when the auditing request is received, the auditor matched with theauditing request is selected to automatically distribute the case, so that the case distribution time is saved. Moreover, in the case allocation process, the auditing role, the allocated case quantity, the online state and th |
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