Complaint work order processing method and device, equipment and storage medium

The embodiment of the invention provides a complaint work order processing method and device, equipment and a storage medium. The method comprises the steps of obtaining a complaint work order and anorder corresponding to the complaint work order; obtaining user data of a user to which the complaint work order belongs, wherein the user data comprises one or more of the following items: credit data of the user and historical complaint data of the user; determining work order processing measurement according to the complaint work order, the order and the user data; and processing the complaintwork order according to the work order processing strategy. According to the method provided by the embodiment of the invention, the targeted work order processing strategy is determined for the complaint work order according to the complaint work order, the order and the user data, shunting processing of different complaint work orders is realized, and the processing effect of the complaint workorder is improved. 本公开的实施例提