Voice call processing method and device and electronic equipment

The invention discloses a voice call processing method, belongs to the technical field of communication, and the method is helpful for improving the call processing efficiency of a voice interaction system. The method comprises the following steps: creating a session interface of a session processed...

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1. Verfasser: DING GUIJIN
Format: Patent
Sprache:chi ; eng
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Zusammenfassung:The invention discloses a voice call processing method, belongs to the technical field of communication, and the method is helpful for improving the call processing efficiency of a voice interaction system. The method comprises the following steps: creating a session interface of a session processed by a current seat of a seat client in real time; displaying session interfaces of all sessions processed by the current seat in real time in a display area of the seat client at the same time; receiving a user session text corresponding to the specified session and at least one candidate reply textfor the user session text sent by the call management module, and displaying the user session text and the at least one candidate reply text on the session interface of the specified session; responding to selection and/or editing operation on the displayed candidate reply text, determining a seat reply text; enabling the call management module to convert the seat reply text into the first voicedata and send the first vo