Intelligent queuing management method and device

The invention provides an intelligent queuing management method and device. The method comprises the steps: obtaining the identity identification of a user and the service category of a to-be-handledservice, and collecting the communication information and biological feature information of the user according to the identity identification; associating the biological feature information, the communication information and the identity identification to obtain queuing data, sequentially adding the queuing data into a preset queuing list according to the service category, and generating queuing number according to the sorting positions of the queuing data in the queuing list; monitoring the position of the user according to the biological feature information or the identity label to obtain position information; generating updating information through the position information and the queuing number, and updating the corresponding queuing data in the queuing list according to the updating information; and executing