Order processing method and system and computer readable storage medium

The invention provides an order processing method and system, and a computer readable storage medium, and the method comprises the steps of responding to a complaint request, and determining a complained order corresponding to the complaint request in an order database; determining the complained order is associated with a confirmation instruction of a self-defined route, and ending the processingof the complaint request, wherein the order database comprises at least one vehicle use order, the confirmation instruction of the self-defined route is a confirmation instruction input by a user inthe advancing process of the complained order, and the confirmation instruction can be used as a proof that the journey is a self-defined route; and when it is determined that the confirmation instruction that the complained order is associated with the self-defined route exists, not processing the complaint request anymore, so that manpower and material resources required for processing the orderby the platform are reduce