Information processing method and device and storage medium

The invention provides an information processing method and device, and a storage medium. The method comprises the following steps: firstly obtaining a voice signal; then, according to the voice signal and a pre-trained attention model, obtaining an attention model, wherein the attention model is used for backward voice prediction and is obtained by training according to telephone traffic characteristics and telephone traffic data of a telecom operator; and finally, presenting the information related to the target service for a user to select and search. According to the embodiment of the invention, the information related to the target service and corresponding to the voice signal is obtained through backward voice prediction of the attention model, and information related to the target service is presented for the user to select and search; a realization mode that the telephone traffic personnel obtains the intention of the user by themselves and manually searches the service contentis replaced, so that the