Telecommunication service handling method and device and storage medium

The invention relates to a telecommunication service handling method and device and a storage medium. The method comprises the following steps: acquiring a service handling request and position information uploaded by a user terminal; determining an area where the user is located and all worker terminals in the area according to the position information; sending the business handling request to all the worker terminals; acquiring response information returned by the worker terminal, and determining a service handling person who handles the service on site for the user according to the responseinformation; and receiving and storing the business handling information fed back by the worker terminal. According to the technical scheme, the time for a user to handle the telecommunication service can be saved, and the service handling experience of the user is improved. 本发明涉及一种电信业务办理方法、装置及存储介质，所述方法包括如下步骤：获取用户终端上传的业务办理请求和位置信息；根据所述位置信息确定用户所在的区域以及该区域内的所有工作人员终端；向所有所述工作人员终端发送所述业务办理请求；获取所述工作人员终端返回的响应信息，根据所述响应信息确定为所述用户上门办理