Session handling using conversation ranking and augmented agents

A system and method to receive user input from a human user in a communication session between the human user and a first machine; autonomously determine a sentiment metric of the user input from thehuman user based on one or more sentiment criteria, wherein the sentiment metric represents an attitude of the human user; autonomously determine a quality metric associated with the communication session; autonomously rank the communication session between human user and first machine based on one or more of the sentiment metric and the quality metric; and determine based on the ranking, to recommend human agent intervention in the communication session between the human user and the first machine. 一种系统和方法，其用于在人类用户与第一机器之间的通信会话中从人类用户接收用户输入；基于一个或多个情感准则来自主地确定对来自人类用户的用户输入的情感度量，其中情感度量表示人类用户的态度；自主地确定与通信会话相关联的质量度量；基于情感度量和质量度量中的一项或多项来对人类用户与第一机器之间的通信会话进行自主地排名；以及基于排名确定在人类用户与第一机器之间的通信会话中推荐人类代理干预。