Evaluating retraining recommendations for automated conversational service

The disclosure relates to evaluating retraining recommendations for automated conversational service. A retraining service accesses conversational logs, each of the conversational logs recording a separate conversation, between a separate user and a conversational service, and at least one outcome identified with the separate conversation. The retraining service assess, from the conversational logs, at least one conversation gap and response with the at least one outcome matching a type of outcome that indicates the response impacted user experience in a negative way from among types of outcomes. The retraining service evaluates one or more recommendations for retraining the response to promote a positive type of outcome from among the types of outcomes. The retraining service outputs theone or more recommendations to the conversational service for directing retraining of the response by the conversational service. 本公开涉及评估自动对话服务的重新训练推荐。重新训练服务访问对话日志，每个对话日志记录单独用户和对话服务之间的单独对话、以及用该单独的对话识别的至少一个结果。在所述至少一个结果与多种结果类型当