IT knowledge intelligent operation management system

The invention discloses an IT knowledge intelligent operation management system which comprises an interaction layer, a service layer, a data layer, an interface layer and an external system layer. The service layer comprises a service layer; the system comprises a self-service question-answering module, a personal center, a question-answering evaluation module, a question-answering knowledge base, a community expert base, an integral encouraging module, an interest perception module, an optimal answerer recommendation module, an intelligent classification module, an intelligent merging module, a system management module, a statistical analysis module, a knowledge classroom module, a knowledge portal module, an integrated management module and a system integration module. Accumulation of knowledge assets is achieved through the knowledge community, and the repeated problem solving cost is reduced; knowledge, experience, originality, handling methods, modes and skills of enterprise staff are accumulated, other