Broadband service processing system, method and device

The invention discloses a broadband service processing system, method and device. The broadband service processing method comprises the following steps: receiving a service identifier of a broadband service, wherein the service identifier is generated by a regional node according to a received service processing request of triggering the broadband service by a user, and the service processing request carries position information of the broadband service which is provided by the user and needs to be processed; determining the service personnel meeting the optimal pushing condition according tothe position information and the acquired comprehensive ability information of the service personnel; and pushing the business identifier to the service personnel meeting the optimal pushing condition. By adopting the method, unified management of broadband services and unified management of service personnel are effectively realized, the service efficiency of the broadband services is improved, and the service cost is ef