Voice quality inspection method and equipment

The invention discloses a voice quality inspection method and equipment, thereby solving a problem that in the prior art, whether service words of the customer service personnel are standard or not cannot be effectively and intelligently subjected to quality inspection. According to the embodiment of the invention, a terminal firstly extracts corresponding keywords from service text information recognized by the voice of a user according to a preset keyword set and then establishes word vectors according to all the determined keywords; the word vectors are inputted into a keyword classification model, and a voice quality inspection result of the user is determined according to an output result. Therefore, the terminal can perform quality inspection on whether the service words of the userare standard or not according to the keywords extracted from the service text information recognized by the voice of the user, so that the invention provides a method for performing quality inspection on the standardization o