Intelligent outbound voice robot system and outbound method

The invention discloses an intelligent outbound voice robot system. The system comprises a soft switch platform and an outbound system connected with the soft switch platform. The soft switch platformcomprises a media server FreeSwitch, a registration server OpenSIPS, an AI connector and a TTS modul...

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Bibliographische Detailangaben
Hauptverfasser: LYU LIJUN, XUAN SHANMING
Format: Patent
Sprache:chi ; eng
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Beschreibung
Zusammenfassung:The invention discloses an intelligent outbound voice robot system. The system comprises a soft switch platform and an outbound system connected with the soft switch platform. The soft switch platformcomprises a media server FreeSwitch, a registration server OpenSIPS, an AI connector and a TTS module connected with the media server FreeSwitch, and an IVR engine module and a VXML process module orderly connected with the media server FreeSwitch. The AI connector is also connected with a natural voice processing module and the voice recognition module. In the system disclosed in the invention,the outbound system is in one-to-one connection with the FreeSwitch through the outbound service, and obtains the FreeSwitch service corresponding to the outbound system through a resource distribution mode, thereby enabling the outbound platform to have a lateral expansion capability, and improving the business access capability. 本发明公开了一种智能外呼语音机器人系统,包括软交换平台和与所述软交换平台相连接的外呼系统,所述软交换平台包括包括媒体服务器FreeSwitch,与所述媒体服务器FreeSwitch进行连