Central routing method and device combining atlas questions and answers with retrieval questions and answers

The invention discloses a central routing method and device combining atlas questions and answers and retrieval questions and answers. Related advantages of map questioning and answering and retrievalquestioning and answering are combined, the conventional questions of the user are routed to an FAQ retrieval type-based intelligent question-answering system for processing; and, for the questions which cannot be answered by the FAQ search type intelligent question-answering system, the questions are routed to the intelligent question-answering system based on the knowledge graph for processing,the advantages of the two modules are effectively utilized, multi-source, heterogeneous and fragmented questions are accurately positioned, the electric power marketing knowledge question-answering identification precision and knowledge coverage range are improved, and the user experience is greatly optimized. 本发明公开了一种图谱问答与检索问答结合的中枢路由方法及装置，结合图谱问答与检索问答的相关优势，将用户常规问题路由至基于FAQ检索式的智能问答系统进行处理，对于FAQ检索式的智能问答系统无法给出答案的，再路由至基于知识图谱的智能