Intelligent voice interaction method and device

The embodiment of the invention provides an intelligent voice interaction method and device, and the method comprises the steps: importing user data and preset verbal skill data, and setting a corresponding response tone; accessing a user telephone, identifying and analyzing the first voice data of the user, and generating an analysis text; determining corresponding verbal skill communication voice data according to the analysis text and a preset voice verbal skill template, and playing the verbal skill communication voice data to a user; storing and analyzing the second voice data of the userto obtain a user demand, and drawing an intention chart of the user according to the user demand. According to the invention, instant interaction with a network user can be carried out in a personification mode, the service quality is improved, the user experience is enhanced, the labor cost of an enterprise is greatly reduced, the service efficiency is improved, and the problems of low interaction efficiency and the lik