Municipal service system and method based on smart city

The invention discloses a municipal service system and method based on a smart city. The municipal service system comprises a citizen terminal which is used for receiving feedback opinions from citizens, a management unit terminal which is used for reporting the facility state patrol information and receiving a management command, a processing server which is in communication connection with the citizen terminal and the management unit terminal and is used for generating the management command according to the feedback opinions and/or the facility state patrol information, and an auditing terminal which is in communication connection with the processing server and is used for acquiring the management command from the processing server and making a reply decision. According to the municipalservice system and method based on a smart city, the management efficiency of municipal administration units on municipal facilities can be effectively improved. 本发明公开了一种基于智慧城市的市政服务系统和方法，该系统包括：市民终端，用于接收来自于市民的反馈意见；管理单位终端，用于上报