Method and device for outputting abnormal information, and storage medium

The invention relates to a method and a device for outputting abnormal information, and a storage medium, which can output the abnormal information of electrical equipment and a corresponding abnormalsolution to a user through a mobile terminal, so that a user can better understand and solve the abnormal problem of the electrical equipment, and the user experience is improved. The method comprises the following steps: acquiring abnormal information of electrical equipment, wherein the abnormal information is fault information or reminding information; determining a corresponding exception solution according to the exception information; and outputting the exception information and the exception solution in a natural language form through a device control application. 本公开涉及一种输出异常信息的方法、装置及存储介质，能够通过移动终端向用户输出电器设备的异常信息及对应的异常解决方案，方便用户更好地了解及解决电器设备的异常问题，提升用户体验。所述方法包括：获取电器设备的异常信息，所述异常信息为故障类信息或提醒类信息；根据所述异常信息，确定对应的异常解决方案；通过设备控制应用，以自然语言的形式输出所述异常信息及所述异常解决方案。