Software operation and maintenance method, device and equipment and computer storage medium

The invention relates to the technical field of financial science and technology (Fintech), and discloses a software operation and maintenance method, which comprises the steps of receiving an operation and maintenance instruction sent by a simulation client, and determining a target operation and maintenance process in pre-stored operation and maintenance processes based on the operation and maintenance instruction; detecting whether a user account corresponding to the operation and maintenance instruction has permission or not; if so, determining whether the target operation and maintenanceprocess meets an ITSM approval condition or not; if yes, conducting ITSM approval on the target operation and maintenance process, and if approval succeeds, the robot background executing the target operation and maintenance process. The invention further discloses a software operation and maintenance device and equipment and a computer storage medium. According to the invention, the software operation and maintenance eff