Internet user complaint scene backtracking method, device and system

The invention provides an Internet user complaint scene backtracking method, device and system. The method comprises the following steps: acquiring signaling bill data corresponding to each link interface of a complaint user in a preset time period and basic data in the preset time period; determining a fault service link type and a fault link interface corresponding to the fault service link typeaccording to the signaling bill data of each link interface and the basic data; obtaining corresponding fault scene points according to the fault link interfaces, achieving scene backtracking of allcomplaint users in the whole network, a direct quality evaluation system can be constructed according to all service links of internet surfing of the terminal, and the problems to the terminal side, the wireless side, the core side and the network side are delimited through end-to-end analysis. 本发明提供一种互联网用户投诉场景回溯方法、装置及系统，所述方法包括：获取投诉用户在预设时间段内的各个链路接口对应的信令话单数据和在预设时间段内的基础数据；根据各个链路接口的信令话单数据和所述基础数据确定故障业务环节类型以及所述故障业务环节类型对应的故障链路接口