Client service providing method and device, equipment and storage medium

The embodiment of the invention discloses a client service providing method and device, equipment and a storage medium. The method comprises the following steps: determining an initial customer service party according to an online customer service request of a customer party; adding the client and the initial customer service party into the same session to establish a communication connection between the client and the initial customer service party; and adding at least one associated party into the session in the communication process of the client and the initial customer service party. According to the technical scheme provided by the embodiment of the invention, real-time online service is provided for the client, the problem proposed by the client is solved in time, and the satisfaction degree of the client is improved. 本发明实施例公开了一种客户服务的提供方法、装置、设备及存储介质。所述方法包括：根据客户方的在线客服请求，确定初始客服方；将所述客户方与所述初始客服方加入至同一会话中，以建立所述客户方与所述初始客服方之间的通信连接；在所述客户方与所述初始客服方的通信过程中，将至少一个关联方加入至所述会话中。本发明实施例的技术方案，实现了实时在线为客户提供服务，及时解决客户提出的问题，提高客