Equipment fault reporting processing method, device and platform

The invention discloses an equipment fault reporting processing method which comprises the following steps: under the condition that a fault reporting instruction is received, determining to-be-processed equipment generating the fault reporting instruction; obtaining the equipment attribute of the to-be-processed equipment; obtaining maintenance information associated with the to-be-processed device in the device attribute; and displaying the maintenance information. According to the processing method, when the fault reporting instruction is received, the maintenance information associated with the fault reporting instruction is directly displayed, two-line personnel are directly notified to carry out processing, discovery guarantee and timely processing according to the maintenance information, and the fault reporting processing efficiency is improved. 本发明公开了一种设备的报障处理方法，包括：在接收到报障指令的情况下，确定产生所述报障指令的待处理设备；获取所述待处理设备的设备属性；在所述设备属性中获取与所述待处理设备关联维保信息；将所述维保信息进行展示。上述的处理方法，当接收到报障指令时，将与所述报障指令关联的维保信息直接进行展示，直接依据所述维保信息通知二线人