User emotion prediction method and device

The invention provides a user emotion prediction method and device. The method comprises the following steps: receiving interactive context information; Obtaining emotion characteristics; Extracting keywords in the interactive context information; Obtaining respective frequencies and/or weights of the keywords; And obtaining the emotional tendency of the user according to the frequencies and/or weights of the keywords. In each embodiment of the invention, the interactive context information comprises text information, image information, log information, video information, voice information andthe like. According to the user emotion prediction method and device, the emotion of the user is predicted by analyzing the interaction context. 提供了一种用户情绪预测方法和装置。该方法包括：接收交互上下文信息；获取情绪特征；提取交互上下文信息中的关键词；获取关键词各自的频次和/或权重；以及根据这些关键词的频次和/或权重，获取用户的情绪倾向。本发明的各个实施例中，交互上下文信息包括文本信息、图像信息、日志信息、视频信息、语音信息等等。本发明的用户情绪预测方法和装置通过纳入对交互上下文的分析，来对用户的情绪进行预测。