Service hotline broadcasting method and device, computer equipment and storage medium

The invention presents a service hotline broadcasting method and device, a piece of computer equipment and a storage medium. The method includes the following steps: acquiring first user information according to the entry number of a user entering a service hotline by telephone; inputting the first user information to a first-level prediction model for calculation to obtain a first probability value of each service in a service category that the user intends to handle, wherein the first-level prediction model is obtained by training a specified sample set based on a gradient lifting decision tree and a logistic regression algorithm; and broadcasting the services corresponding to the first probability values in turn according to the descending order of the first probability values. Throughthe method, the service demand of users entering a service hotline by telephone can be predicted, users can hear the services needed, the time for users to find a service menu can be shortened, and the user experience can be