System for self-identification of power grid customer service calls

The invention discloses a system for self-identification of power grid customer service calls. A location collection module and an agent scheduling module are both connected with a calculation and judgment module, and a data storage module is connected with the calculation and judgment module; and a display module is connected with the calculation and judgment module. The system for self-identification of power grid customer service call provided by the invention obtains a location through the location collection module and then transmits the obtained location to the calculation and judgment module, and the calculation and judgment module performs data analysis processing, and then obtains and outputs the latitude and longitude information of the same event area. The calculation and judgment module pre-judges the same event area of the access call to identify whether the call belongs to the same electric power event, and then sends the judgment result to the agent scheduling module, the agent scheduling modul