Problem feedback information processing method and device

A method and apparatus for proces problem feedback information is provided, wherein that method include obtaining problem feedback information of a user for using an application program, wherein the problem feedback information include an abnormality information image; Classifying the abnormal information image according to the pre-trained problem classification model, and obtaining the problem class of the abnormal information image, wherein the problem classification model is obtained by training the initial depth learning model with the labeled sample set, the input layer is the image, andthe output layer is the problem classification result; identifying a specific operation path of the abnormality information image, wherein the specific operation path is used to indicate an operationpath from a front page of the application program to a time when an abnormality information page occurs; processing the problem feedback information according to the problem category and the specificoperation path of the abnor