A method and apparatus for pushing user questions based on knowledge map
The present application provides a method and apparatus for pushing user questions based on a knowledge map, wherein the correlation analysis is periodically carried on the multiple questions which the user proposed and has the correlation, the relevance of user problems in different dimensions is t...
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| creator | LI LIMIN MA LI LI FENG YUAN ZHAOJUN ZHANG BING LIU YANG CHEN ZHIYU YAN JUNLU ZHENG RONGRONG HAN XIAO LI YAXI ZHAO WEI WANG CHENHUI |
| description | The present application provides a method and apparatus for pushing user questions based on a knowledge map, wherein the correlation analysis is periodically carried on the multiple questions which the user proposed and has the correlation, the relevance of user problems in different dimensions is taken into account, finally, the preset number of high-related keywords corresponding to each type ofuser behavior keywords is obtained, and the corresponding relationship between each type of user behavior keywords and high-related keywords is written into the established customer service center knowledge map, so as to accurately locate the user problems and the relationship between user problems. When the user questions are received, the customer service center knowledge map is invoked to automatically push a plurality of users' potential problems for the user, which improves the service quality of the customer service center and improves the user experience.
本申请提供了种基于知识图谱的用户问题推送方法及装置，周期性的对用户提出的具有关联性的多个问题进行关联性分析，并 |
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本申请提供了种基于知识图谱的用户问题推送方法及装置，周期性的对用户提出的具有关联性的多个问题进行关联性分析，并</description><language>chi ; eng</language><subject>CALCULATING ; COMPUTING ; COUNTING ; DATA PROCESSING SYSTEMS OR METHODS, SPECIALLY ADAPTED FORADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORYOR FORECASTING PURPOSES ; PHYSICS ; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE,COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORY OR FORECASTINGPURPOSES, NOT OTHERWISE PROVIDED FOR</subject><creationdate>2018</creationdate><oa>free_for_read</oa><woscitedreferencessubscribed>false</woscitedreferencessubscribed></display><links><openurl>$$Topenurl_article</openurl><openurlfulltext>$$Topenurlfull_article</openurlfulltext><thumbnail>$$Tsyndetics_thumb_exl</thumbnail><linktohtml>$$Uhttps://worldwide.espacenet.com/publicationDetails/biblio?FT=D&date=20181225&DB=EPODOC&CC=CN&NR=109087132A$$EHTML$$P50$$Gepo$$Hfree_for_read</linktohtml><link.rule.ids>230,308,776,881,25542,76289</link.rule.ids><linktorsrc>$$Uhttps://worldwide.espacenet.com/publicationDetails/biblio?FT=D&date=20181225&DB=EPODOC&CC=CN&NR=109087132A$$EView_record_in_European_Patent_Office$$FView_record_in_$$GEuropean_Patent_Office$$Hfree_for_read</linktorsrc></links><search><creatorcontrib>LI LIMIN</creatorcontrib><creatorcontrib>MA LI</creatorcontrib><creatorcontrib>LI FENG</creatorcontrib><creatorcontrib>YUAN ZHAOJUN</creatorcontrib><creatorcontrib>ZHANG BING</creatorcontrib><creatorcontrib>LIU YANG</creatorcontrib><creatorcontrib>CHEN ZHIYU</creatorcontrib><creatorcontrib>YAN JUNLU</creatorcontrib><creatorcontrib>ZHENG RONGRONG</creatorcontrib><creatorcontrib>HAN XIAO</creatorcontrib><creatorcontrib>LI YAXI</creatorcontrib><creatorcontrib>ZHAO WEI</creatorcontrib><creatorcontrib>WANG CHENHUI</creatorcontrib><title>A method and apparatus for pushing user questions based on knowledge map</title><description>The present application provides a method and apparatus for pushing user questions based on a knowledge map, wherein the correlation analysis is periodically carried on the multiple questions which the user proposed and has the correlation, the relevance of user problems in different dimensions is taken into account, finally, the preset number of high-related keywords corresponding to each type ofuser behavior keywords is obtained, and the corresponding relationship between each type of user behavior keywords and high-related keywords is written into the established customer service center knowledge map, so as to accurately locate the user problems and the relationship between user problems. When the user questions are received, the customer service center knowledge map is invoked to automatically push a plurality of users' potential problems for the user, which improves the service quality of the customer service center and improves the user experience.
本申请提供了种基于知识图谱的用户问题推送方法及装置，周期性的对用户提出的具有关联性的多个问题进行关联性分析，并</description><subject>CALCULATING</subject><subject>COMPUTING</subject><subject>COUNTING</subject><subject>DATA PROCESSING SYSTEMS OR METHODS, SPECIALLY ADAPTED FORADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORYOR FORECASTING PURPOSES</subject><subject>PHYSICS</subject><subject>SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE,COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORY OR FORECASTINGPURPOSES, NOT OTHERWISE PROVIDED FOR</subject><fulltext>true</fulltext><rsrctype>patent</rsrctype><creationdate>2018</creationdate><recordtype>patent</recordtype><sourceid>EVB</sourceid><recordid>eNqNyj0OwjAMQOEsDKhwB3OASi0dgLGqQJ2Y2CtD3B_R2iZOxPVh4AAMT9_y1q6tYaE4igfkb6oYMCaDXgJosnHiAZJRgFcii5OwwR2NPAjDk-U9kx8IFtSNW_U4G21_Zm53Od-aNieVjkzxQUyxa65lcSqOh7La19U_zweF9zQc</recordid><startdate>20181225</startdate><enddate>20181225</enddate><creator>LI LIMIN</creator><creator>MA LI</creator><creator>LI FENG</creator><creator>YUAN ZHAOJUN</creator><creator>ZHANG BING</creator><creator>LIU YANG</creator><creator>CHEN ZHIYU</creator><creator>YAN JUNLU</creator><creator>ZHENG RONGRONG</creator><creator>HAN XIAO</creator><creator>LI YAXI</creator><creator>ZHAO WEI</creator><creator>WANG CHENHUI</creator><scope>EVB</scope></search><sort><creationdate>20181225</creationdate><title>A method and apparatus for pushing user questions based on knowledge map</title><author>LI LIMIN ; MA LI ; LI FENG ; YUAN ZHAOJUN ; ZHANG BING ; LIU YANG ; CHEN ZHIYU ; YAN JUNLU ; ZHENG RONGRONG ; HAN XIAO ; LI YAXI ; ZHAO WEI ; WANG CHENHUI</author></sort><facets><frbrtype>5</frbrtype><frbrgroupid>cdi_FETCH-epo_espacenet_CN109087132A3</frbrgroupid><rsrctype>patents</rsrctype><prefilter>patents</prefilter><language>chi ; eng</language><creationdate>2018</creationdate><topic>CALCULATING</topic><topic>COMPUTING</topic><topic>COUNTING</topic><topic>DATA PROCESSING SYSTEMS OR METHODS, SPECIALLY ADAPTED FORADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORYOR FORECASTING PURPOSES</topic><topic>PHYSICS</topic><topic>SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE,COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORY OR FORECASTINGPURPOSES, NOT OTHERWISE PROVIDED FOR</topic><toplevel>online_resources</toplevel><creatorcontrib>LI LIMIN</creatorcontrib><creatorcontrib>MA LI</creatorcontrib><creatorcontrib>LI FENG</creatorcontrib><creatorcontrib>YUAN ZHAOJUN</creatorcontrib><creatorcontrib>ZHANG BING</creatorcontrib><creatorcontrib>LIU YANG</creatorcontrib><creatorcontrib>CHEN ZHIYU</creatorcontrib><creatorcontrib>YAN JUNLU</creatorcontrib><creatorcontrib>ZHENG RONGRONG</creatorcontrib><creatorcontrib>HAN XIAO</creatorcontrib><creatorcontrib>LI YAXI</creatorcontrib><creatorcontrib>ZHAO WEI</creatorcontrib><creatorcontrib>WANG CHENHUI</creatorcontrib><collection>esp@cenet</collection></facets><delivery><delcategory>Remote Search Resource</delcategory><fulltext>fulltext_linktorsrc</fulltext></delivery><addata><au>LI LIMIN</au><au>MA LI</au><au>LI FENG</au><au>YUAN ZHAOJUN</au><au>ZHANG BING</au><au>LIU YANG</au><au>CHEN ZHIYU</au><au>YAN JUNLU</au><au>ZHENG RONGRONG</au><au>HAN XIAO</au><au>LI YAXI</au><au>ZHAO WEI</au><au>WANG CHENHUI</au><format>patent</format><genre>patent</genre><ristype>GEN</ristype><title>A method and apparatus for pushing user questions based on knowledge map</title><date>2018-12-25</date><risdate>2018</risdate><abstract>The present application provides a method and apparatus for pushing user questions based on a knowledge map, wherein the correlation analysis is periodically carried on the multiple questions which the user proposed and has the correlation, the relevance of user problems in different dimensions is taken into account, finally, the preset number of high-related keywords corresponding to each type ofuser behavior keywords is obtained, and the corresponding relationship between each type of user behavior keywords and high-related keywords is written into the established customer service center knowledge map, so as to accurately locate the user problems and the relationship between user problems. When the user questions are received, the customer service center knowledge map is invoked to automatically push a plurality of users' potential problems for the user, which improves the service quality of the customer service center and improves the user experience.
本申请提供了种基于知识图谱的用户问题推送方法及装置，周期性的对用户提出的具有关联性的多个问题进行关联性分析，并</abstract><oa>free_for_read</oa></addata></record> |
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| subjects | CALCULATING COMPUTING COUNTING DATA PROCESSING SYSTEMS OR METHODS, SPECIALLY ADAPTED FORADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORYOR FORECASTING PURPOSES PHYSICS SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE,COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORY OR FORECASTINGPURPOSES, NOT OTHERWISE PROVIDED FOR |
| title | A method and apparatus for pushing user questions based on knowledge map |
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