Customer service question answering matching method, server and storage medium

The invention discloses a customer service question answering matching method. The customer service question answering matching method comprises the following steps: receiving a question to be answered put forward by a user by the server; judging whether the question to be answered is a plurality of...

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Hauptverfasser: DUAN LIANGLIANG, ZHOU QUANQIANG, LI ZHUANG, YANG XIN
Format: Patent
Sprache:chi ; eng
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Zusammenfassung:The invention discloses a customer service question answering matching method. The customer service question answering matching method comprises the following steps: receiving a question to be answered put forward by a user by the server; judging whether the question to be answered is a plurality of questions; if yes, dividing the question to be solved into a plurality of questions; according to each of the questions, obtaining corresponding answer data as answer data. The invention aims at solving the technical problem that the automatic question answering of the e-commerce platform in the prior art can only send one question at a time. 本发明公开了种客服问答匹配方法,该客服问答匹配方法包括如下步骤:服务器接收用户提出的待解答问题;判断所述待解答问题是否为多个问题;若是,将所述待解答问题切分成多个问题;根据每个所述问题,获取对应的答对数据作为答复数据。本发明旨在解决现有技术中电商平台的自动问答次只能发送个问题的技术问题。