AUTOMATED ORDERING OF COMPUTER SYSTEM REPAIR

The health of a computer system is monitored and an order of repair is suggested when problems within the computer system have been identified. Problem(s) and problem entity(s) within the computer system are identified during monitoring. Relationship(s) of the problem entities with other entities in...

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Bibliographische Detailangaben
Hauptverfasser: DAVIDSON NOAH AARON CEDAR, MAESO GREGORIO, GO ALEXANDER SAY, MACGREGOR DONALD
Format: Patent
Sprache:chi ; eng
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Beschreibung
Zusammenfassung:The health of a computer system is monitored and an order of repair is suggested when problems within the computer system have been identified. Problem(s) and problem entity(s) within the computer system are identified during monitoring. Relationship(s) of the problem entities with other entities in the computer system are identified. A relationship type for each of the identified relationship(s)is determined. A combination of the identified problem(s), the identified problem entity(s), and the determined relationship type(s) is analyzed to determine an order in which repairs of one or more user-visible entities of the computing system should occur in order to address the identified problem(s). An alert comprising the determined order of the repairs is then presented to a user. 监测计算机系统的健康状况,并且已经在计算机系统内发现问题时建议修复顺序。在监测期间标识计算机系统内的(多个)问题和(多个)问题实体。标识问题实体与计算机系统中其他实体的关系。确定所标识的每个关系的关系类型。对所标识的问题、所标识的问题实体和所确定的关系类型的组合进行分析,以确定计算系统的个或多个用户可见实体的修复应当发生以便解决所标识的问题的顺序。然后将包括所确定的修复顺序的警报呈现给用户。