Method for improving answering accuracy of electricity intelligent response robot

The invention discloses a method for improving the answering accuracy of an electricity intelligent response robot. The method comprises the following steps that a client asks a question in an electronic channel; after the electricity intelligent response robot receives the question of the client, semantic comprehension is performed on the question of the client, word segmentation is performed onthe question of the client, and keywords are obtained through screening; the obtained keywords are knowledge in a background knowledge base are matched, and the similarity of the question input by theclient and knowledge in the knowledge base is calculated; the knowledge similarity obtained according to calculation is subjected to descending sorting, and the knowledge with the highest text similarity is selected to be fed back to the client; after the knowledge is fed back to the client, if the client does not click within the required time, the client is requested to feed back the reason ofunclicking. On the sufficie