Telephone service agent matching method and system

The present invention discloses a telephone service agent matching method and system. The method comprises the steps of: a telephone service client obtains a user's dial instruction in real time and sends the user's dial instruction to a service system, wherein the dial instruction comprises service data corresponding to a current service demand of the user; the service system determines telephonesystem route and service associated data matching with the dial instruction according to a mapping relation of preset service data and the telephone system route and the service associated data, andstores a mapping relation of telephone numbers to be dialed indicated by the dial instruction and a matching result; and when the telephone system monitors that the telephone numbers, dialed by the user, to be dialed come in, the telephone system obtains the telephone system route and the service associated data matching with the telephone numbers to be dialed from the service system, and when obtaining is successful, the