Method for performing emotion recognition on nature language

The invention discloses a method for performing emotion recognition on a nature language. The method comprehensively considers about information of voice and text, judges a correct emotion reaction ofa customer through a machine learning algorithm, and makes a robot communicate with the customer more intelligently and naturally according to the customer's question and the emotion recognition result. 本发明公开种针对自然语言进行情绪识别的方法，本方法综合考虑语音和文本内容两方面的信息，通过机器学习算法，判断出客户正确的情绪反应，并根据客户问题和情绪识别结果，让机器人更加智能、自然的与客户进行交流。