Electronic government affair service efficiency evaluation system and method

The invention relates to the technical field of government administration management and particularly discloses an electronic government affair service efficiency evaluation system and method. The method comprises following steps of S1: according to different layers of the administration department service efficiency, selecting secondary evaluation indexes; S2: using a factor analysis method to construct an index system; S3: through an analytic hierarchy process, obtaining the weight of each index, constructing a judgment matrix corresponding to each primary evaluation index and a judgment index matrix corresponding to each secondary evaluation index and using a normalization result of a characteristic vector corresponding to a judgment matrix maximum characteristic value as the weight; and S4: using a linear composite evaluation method, calculating a composite score and multiplying each nondimensionalized evaluation index with the corresponding weight, and carrying out accumulation soas to obtain the composi