VoLTE service processing method and device

The embodiment of the invention provides a VoLTE service processing method and a VoLTE service processing device, and relates to the technical field of communication, for solving the problem that in the prior art a customer service cannot be performed or is forced to be delayed. The method comprises the steps as follows: a grouped data network gateway P-GW acquires strategy control and charging PCC information, wherein the PCC information comprises service flow information of the customer service; and if a preset condition is met, the P-GW loads the PCC information to a default carrier, and thus the default carrier carries the customer service. 本发明实施例提供种VoLTE业务处理方法及装置，涉及通信技术领域，解决了现有技术中用户业务无法进行或被迫延迟的问题。该方法包括：分组数据网络网关P-GW获取策略控制和计费PCC信息，所述PCC信息包含用户业务的业务流信息；若满足预设条件，所述P-GW将所述PCC信息加载到缺省承载上，以使所述用户业务承载在所述缺省承载上。