Novel intelligent office equipment maintenance method and system
The invention provides a novel intelligent office equipment maintenance method and a novel intelligent office equipment maintenance system. The method comprises the steps of detecting running state information of each part in intelligent office equipment; judging whether fault information exists in...
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| creator | PAN TINGTING FANG XIAO FENG MIN GENG YUNPING XU ZONGPING CHEN LISHA WANG YONG LI DONGXIN CHI HAO CHEN HUIYING LIU ZHIYONG LIU JIE GAO LINLIN XU LIN LI YAN FANG YI SONG DEPING |
| description | The invention provides a novel intelligent office equipment maintenance method and a novel intelligent office equipment maintenance system. The method comprises the steps of detecting running state information of each part in intelligent office equipment; judging whether fault information exists in the running state information; if the fault information exists, sending fault maintenance request information including an intelligent office equipment identifier to a cloud server so that the cloud server finds out fault solution information from a database; if the fault solution information is notfound, finding out contact information of a user from associated information according to the identifier, and sending fault prompt information to a user terminal according to the contact information;acquiring a selection operation input by the user, and acquiring maintenance problem information of the user according to the selection operation; and sending the maintenance problem information to ahand-held terminal, and re |
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The method comprises the steps of detecting running state information of each part in intelligent office equipment; judging whether fault information exists in the running state information; if the fault information exists, sending fault maintenance request information including an intelligent office equipment identifier to a cloud server so that the cloud server finds out fault solution information from a database; if the fault solution information is notfound, finding out contact information of a user from associated information according to the identifier, and sending fault prompt information to a user terminal according to the contact information;acquiring a selection operation input by the user, and acquiring maintenance problem information of the user according to the selection operation; and sending the maintenance problem information to ahand-held terminal, and re</description><subject>CALCULATING</subject><subject>COMPUTING</subject><subject>COUNTING</subject><subject>DATA PROCESSING SYSTEMS OR METHODS, SPECIALLY ADAPTED FORADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORYOR FORECASTING PURPOSES</subject><subject>ELECTRIC COMMUNICATION TECHNIQUE</subject><subject>ELECTRICITY</subject><subject>PHYSICS</subject><subject>SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE,COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORY OR FORECASTINGPURPOSES, NOT OTHERWISE PROVIDED FOR</subject><subject>TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHICCOMMUNICATION</subject><fulltext>true</fulltext><rsrctype>patent</rsrctype><creationdate>2018</creationdate><recordtype>patent</recordtype><sourceid>EVB</sourceid><recordid>eNrjZHDwyy9LzVHIzCtJzcnJTE_NK1HIT0vLTE5VSC0szSzIBQnkJoKk8xLzgKK5qSUZ-SkKiXkpCsWVxSWpuTwMrGmJOcWpvFCam0HRzTXE2UM3tSA_PrW4IDE5NS-1JN7Zz9DA3NzYwMDQ1NGYGDUAB8gxug</recordid><startdate>20180223</startdate><enddate>20180223</enddate><creator>PAN TINGTING</creator><creator>FANG XIAO</creator><creator>FENG MIN</creator><creator>GENG YUNPING</creator><creator>XU ZONGPING</creator><creator>CHEN LISHA</creator><creator>WANG YONG</creator><creator>LI DONGXIN</creator><creator>CHI HAO</creator><creator>CHEN HUIYING</creator><creator>LIU ZHIYONG</creator><creator>LIU JIE</creator><creator>GAO LINLIN</creator><creator>XU LIN</creator><creator>LI YAN</creator><creator>FANG YI</creator><creator>SONG DEPING</creator><scope>EVB</scope></search><sort><creationdate>20180223</creationdate><title>Novel intelligent office equipment maintenance method and system</title><author>PAN TINGTING ; 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The method comprises the steps of detecting running state information of each part in intelligent office equipment; judging whether fault information exists in the running state information; if the fault information exists, sending fault maintenance request information including an intelligent office equipment identifier to a cloud server so that the cloud server finds out fault solution information from a database; if the fault solution information is notfound, finding out contact information of a user from associated information according to the identifier, and sending fault prompt information to a user terminal according to the contact information;acquiring a selection operation input by the user, and acquiring maintenance problem information of the user according to the selection operation; and sending the maintenance problem information to ahand-held terminal, and re</abstract><oa>free_for_read</oa></addata></record> |
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| subjects | CALCULATING COMPUTING COUNTING DATA PROCESSING SYSTEMS OR METHODS, SPECIALLY ADAPTED FORADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORYOR FORECASTING PURPOSES ELECTRIC COMMUNICATION TECHNIQUE ELECTRICITY PHYSICS SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE,COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORY OR FORECASTINGPURPOSES, NOT OTHERWISE PROVIDED FOR TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHICCOMMUNICATION |
| title | Novel intelligent office equipment maintenance method and system |
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