Novel intelligent office equipment maintenance method and system
The invention provides a novel intelligent office equipment maintenance method and a novel intelligent office equipment maintenance system. The method comprises the steps of detecting running state information of each part in intelligent office equipment; judging whether fault information exists in...
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Format: | Patent |
Sprache: | chi ; eng |
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Zusammenfassung: | The invention provides a novel intelligent office equipment maintenance method and a novel intelligent office equipment maintenance system. The method comprises the steps of detecting running state information of each part in intelligent office equipment; judging whether fault information exists in the running state information; if the fault information exists, sending fault maintenance request information including an intelligent office equipment identifier to a cloud server so that the cloud server finds out fault solution information from a database; if the fault solution information is notfound, finding out contact information of a user from associated information according to the identifier, and sending fault prompt information to a user terminal according to the contact information;acquiring a selection operation input by the user, and acquiring maintenance problem information of the user according to the selection operation; and sending the maintenance problem information to ahand-held terminal, and re |
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