Novel intelligent office equipment maintenance method and system

The invention provides a novel intelligent office equipment maintenance method and a novel intelligent office equipment maintenance system. The method comprises the steps of detecting running state information of each part in intelligent office equipment; judging whether fault information exists in...

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Bibliographische Detailangaben
Hauptverfasser: PAN TINGTING, FANG XIAO, FENG MIN, GENG YUNPING, XU ZONGPING, CHEN LISHA, WANG YONG, LI DONGXIN, CHI HAO, CHEN HUIYING, LIU ZHIYONG, LIU JIE, GAO LINLIN, XU LIN, LI YAN, FANG YI, SONG DEPING
Format: Patent
Sprache:chi ; eng
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Zusammenfassung:The invention provides a novel intelligent office equipment maintenance method and a novel intelligent office equipment maintenance system. The method comprises the steps of detecting running state information of each part in intelligent office equipment; judging whether fault information exists in the running state information; if the fault information exists, sending fault maintenance request information including an intelligent office equipment identifier to a cloud server so that the cloud server finds out fault solution information from a database; if the fault solution information is notfound, finding out contact information of a user from associated information according to the identifier, and sending fault prompt information to a user terminal according to the contact information;acquiring a selection operation input by the user, and acquiring maintenance problem information of the user according to the selection operation; and sending the maintenance problem information to ahand-held terminal, and re