Fault information acquisition method and device

The embodiment of the invention discloses a fault information acquisition method. The method comprises the following steps: acquiring a first parameter, wherein the first parameter comprises a number rate of an abnormal ink or a service traffic rate of an abnormal service in a to-be-monitored system; judging a proportional relation between the first parameter and a preset rule, and acquiring the abnormal factor of the abnormality in the to-be-monitored system according to the proportional relation between the first parameter and the preset rule. The embodiment of the invention further discloses a fault information acquisition device. 本发明实施例公开了种故障信息获取方法，所述方法包括：获取第参数；其中，所述第参数包括待监测系统中异常链路的数量比率或者异常业务的业务流量比率；判断所述第参数与预设规则之间的比例关系，并根据所述第参数与所述预设规则之间的比例关系，获取所述待监测系统中异常的异常因素。本发明实施例同时还公开了种故障信息获取装置。