Method and device for client service

The invention discloses a method and device for a client service. The method comprises that essential factor information of a client is obtained; the loss probability of the client is obtained according to the essential factor information and a classifier model; whether the loss probability exceeds...

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Bibliographische Detailangaben
Hauptverfasser:	DING GUIPING, GUAN PENG
Format:	Patent
Sprache:	chi ; eng
Schlagworte:	CALCULATING COMPUTING COUNTING DATA PROCESSING SYSTEMS OR METHODS, SPECIALLY ADAPTED FORADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORYOR FORECASTING PURPOSES PHYSICS SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE,COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORY OR FORECASTINGPURPOSES, NOT OTHERWISE PROVIDED FOR
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Beschreibung
Zusammenfassung:	The invention discloses a method and device for a client service. The method comprises that essential factor information of a client is obtained; the loss probability of the client is obtained according to the essential factor information and a classifier model; whether the loss probability exceeds a predetermined threshold is determined; and if YES, alarming information is emitted. The method of the invention can be used to identity clients of high loss probability automatically, and marketing staff is help take measures and remedies in advance. 本申请公开种用于客户服务的方法及装置。该方法包括：获取客户的要素信息；通过所述要素信息与分类器模型，获取所述客户的流失概率；判断所述流失概率是否超过预定阈值；以及如果所述流失概率超过预定阈值，则发出警报信息。本申请的用于客户服务的方法，能够自动识别流失率高的客户，从而帮助营销人员提前做好应对和补救。