Interaction method and interaction system based on live telecasting shopping platform

The invention discloses an interaction method and interaction system based on a live telecasting shopping platform. The method comprises the steps of receiving a user command to enter the live telecasting shopping platform, and monitoring an interaction request of a user in real time; after a user command of requesting to contact a customer service staff is detected, prompting the user to call a customer service number, when it detects that the customer service number is connected, starting video chatting between the user and the customer service staff, recording the question content of the user and the answer of the customer service staff by the live telecasting shopping platform, and displaying the question content and the answer of the customer service staff on a smart television in a pop-up manner; and acquiring the answer of an anchor to the question content by the live telecasting shopping platform, and playing the answer on the smart television by voice.According to the method and the system provided b