Conversation request processing method and device

The present invention discloses a conversation request processing method and device. The method comprises: when a conversation request is received, a current conversation condition is obtained; when the current conversion condition accords with an automatic answering condition, the conversation request is automatically responded, and the corresponding current conversation is required through automatically answering the conversation; and when the current conversation condition does not accord with the automatic answering condition, the operation of automatically answering the conversation request is not executed to perform automatically answer the current conversation. According to the technical scheme, the conversation request processing method and device allow the automatic answering mechanism to be more completed, automatically respond to the conversation request and answer the current calling when the current conversation condition is suitable for automatic answering, and do not automatically answer the cu