Feedback information processing method and device

The invention provides a feedback information processing method and device. The method comprises the following steps: receiving feedback information sent by a user account through a WeChat public platform service number; summarizing the feedback information, and judging whether the summarized feedback information meets a preset reporting condition; and when the summarized feedback information meets the preset reporting condition is judged, reporting the summarized feedback information to a member account through the WeChat public platform service number. By adopting the feedback information processing method and device provided by the invention, the problem of reporting inconvenience of power failure accidents is solved, the user experience of users to report the power failure accidents is improved, which is beneficial to obtain power failure accident information in time. 本发明提供了种反馈信息处理方法和装置。其中，该方法包括：通过微信公众平台服务号，接收用户账号发送的反馈信息；汇总反馈信息，并判断汇总的反馈信息是否满足预定上报条件；在判断到汇总的反馈信息满足预定上报条件的情况下，通过微信公众平台企业号，上报汇总的反馈信息至员工账号。通过本发明，