System architecture for online-offline service platform

The invention discloses a system architecture for an online-offline service platform A user submits a service request and electronic data for handing the service through an application platform; an offline operation service center uniformly accepts, performs data exchange with a marketing business system data of an intranet, reviews the electronic data through a review scheduling module, and indicates a service handling module or an attribution business outlet to perform service process processing; tracking and maintenance are performed on key nodes through a service tracking module and a feedback on the progress condition is returned to the user; the service tracking module also transmits an original copy of sending data to the operation service center to perform checking notification or transmits carrying data to a checking operation business outlet to perform checking and notification. The system architecture for the online-offline service platform combines an online service handing mode and an offline ser