Call center based express information encryption system and method

The invention discloses a call center based express information encryption system and method. The system comprises a man-machine interaction module, a resource distribution module, a surface waybill processing module, a data encryption module, a database module and a call center module, wherein the man-machine interaction module is connected with the data encryption module and the resource distribution module; and the database module is connected with the resource distribution module, the surface waybill processing module, the data encryption module and the call center module. According to the system and the method, only partial important user information is protected, so that the convenience of couriers in a logistic expression delivery process is kept and others are prevented from obtaining complete user information; and a bound communication mode can be automatically used and cancelled according to a state of an express transfer node, so that a user is prevented from being disturbed by unwanted calls in th