Interactive response method, interactive response device and interactive response system

The invention discloses an interactive response method, an interactive response device and an interactive response system, and belongs to the field of communication. The method comprises the following steps: establishing a call supporting text transmission with a terminal after the terminal initiates a call request; sending the text content of the options on a navigation menu to the terminal; receiving the option selected by a user on the navigation menu according to the text content and sent by the terminal; and making corresponding response according to the option. The device comprises an establishment module, a navigation module and a response module. The system comprises a call center, a gateway and a terminal. A traditional IVR digital navigation menu can be upgraded to a visual menu. Text can be displayed in addition to figures. Users can see the corresponding options visually, and do not need to listen to the voice broadcast. The defect that the digital display interaction mode is too simple is overcom