On-line dispute handling method and system of electronic commerce

The invention relates to an on-line dispute handling method and system of electronic commerce. The method comprises the steps of receiving a complaint request sent by a consumer terminal, requesting the consumer terminal to supplement complaint request data, forming complaint information, sending th...

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Bibliographische Detailangaben
Hauptverfasser:	ZHOU XIANG, ZENG QINGFENG, DU JIA, SHEN JUAN, LIU BINBIN, LUO MUZHI, ZHANG XIHUI, LYU YILIANG, LI YANG, YANG QINGXING, HU CAIKUAN, WANG DAWEI, CHEN SHENG
Format:	Patent
Sprache:	eng
Schlagworte:	CALCULATING COMPUTING COUNTING DATA PROCESSING SYSTEMS OR METHODS, SPECIALLY ADAPTED FORADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORYOR FORECASTING PURPOSES PHYSICS SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE,COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORY OR FORECASTINGPURPOSES, NOT OTHERWISE PROVIDED FOR
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Beschreibung
Zusammenfassung:	The invention relates to an on-line dispute handling method and system of electronic commerce. The method comprises the steps of receiving a complaint request sent by a consumer terminal, requesting the consumer terminal to supplement complaint request data, forming complaint information, sending the complaint information to an enterprise terminal, receiving complaint handling information sent by the enterprise terminal, sending the complaint handling information to the consumer terminal, judging whether the consumer terminal sends satisfaction reply information, and sending a mediation request when the satisfaction reply information is not sent. According to the technical scheme, the existing mobile internet technology is reasonably utilized, existing complaint and right protection handling ways are effectively enriched, a closed loop of the electronic commerce circle is formed, consumer rights are practically guaranteed, and the transaction environment of the electronic commerce is purified.