Interactive method and system based on non-real-time media information

The invention provides an interactive method based on non-real-time media information. The interactive method comprises the steps that a user sends a binding request to a server; the server establishes the non-real-time interactive binding relation between the user and a service group according to the binding request; and the user or a service expert conducts interaction of the non-real-time information according to a binding notification. The invention further provides an interactive system based on the non-real-time media information. The interactive system comprises a client unit, the server and a service unit, wherein the client unit is connected with the server through the Internet, and the service unit and the server are connected through the Internet. The interactive method and system based on the non-real-time media information have the advantages of being convenient to use, capable of distributing the working amount of the service expert evenly, and can be widely applied to the interactive field of t