Location-based mobile workforce management system

A location-based mobile workforce management system includes a branch reporting tool (BRT) module, a maintenance and acquisition planning (MAP) module and a safety locator module operatively coupled together and delivered via a web server for access by a plurality of wireless hand-held devices respe...

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Bibliographische Detailangaben
Hauptverfasser:	BILENKO EUGENE, GIPPLE STEPHEN L, COX GERALD A, SIMMONS PATRICK J, DIETZ JAY B
Format:	Patent
Sprache:	chi ; eng
Schlagworte:	CALCULATING COMPUTING COUNTING DATA PROCESSING SYSTEMS OR METHODS, SPECIALLY ADAPTED FORADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORYOR FORECASTING PURPOSES PHYSICS SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE,COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORY OR FORECASTINGPURPOSES, NOT OTHERWISE PROVIDED FOR
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Beschreibung
Zusammenfassung:	A location-based mobile workforce management system includes a branch reporting tool (BRT) module, a maintenance and acquisition planning (MAP) module and a safety locator module operatively coupled together and delivered via a web server for access by a plurality of wireless hand-held devices respectively associated with a plurality of service technicians in a maintenance and repair organization. The hand-held devices are configured to supply time-based location readings to a locator service, which in turn supplies those readings to the safety locator module. The central system implements an automated method for collecting travel time to a work site, time spent on-site and travel time from the work site to the next work site and calculating paid time for the technicians as well as generating portal-to-portal billed time invoices for billing customers. Among other features, the safety locator verifies technician travel time.