Method for remotely diagnosing an elevator system and elevator system for performing the method

The invention relates to a method for remotely diagnosing an elevator system (10) comprising at least one elevator car (16) that can be displaced in a shaft (12) by means of a drive device (22, 24), and to an elevator control device (30) having at least one signal processing component (60) and at least one memory element (62), wherein the elevator control device (30) controls the operation of the elevator system (10). In order to further develop the method, such that the method is more cost-effective and less error-prone, the invention proposes that availability, fault, and/or event data of the elevator system (10) are detected, saved in the memory element (62), and analyzed by means of the signal processing component (60), and that the location of the elevator system (10), together with status information depending on the results of the analysis of the saved data is transmitted via the Internet (78) to at least one data receiver (81, 82, 83) and displayed on the monitor (85) thereof on a map that can be upda