Comprehensive monitoring system of keyword flow data and calling data and method thereof

The invention relates to a comprehensive monitoring system of keyword flow data and calling data, which is characterized in that an Internet is accessed into a call center server of a call transfer setting and service, the call transfer setting and service is used for transferring a displayed telephone number into an answering telephone number; a public exchanger telephone network and the Internet are accessed into a trunking gateway which is used for processing and controlling the telephone call transfer service of the call center server; the Internet is accessed into a database server whichis used for storing keyword information, keyword flow data and call records corresponding to keywords; and the Internet is accessed into a business server which is used for processing business logic.The invention also provides a comprehensive monitoring method of the keyword flow data and the calling data. According to the comprehensive monitoring system of the keyword flow data and the calling data and the method thereof