Telephony service interaction management

The invention describes a telephony service interaction management. A method for managing an interaction of a calling party to a communication partner is provided. The method includes automatically determining if the communication partner expects DTMF input. The method also includes translating spee...

Ausführliche Beschreibung

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Bibliographische Detailangaben
Hauptverfasser:	LIU WEI-TING FRANK, JU YUNNG, TASHEV IVAN, TOMKO STEFANIE
Format:	Patent
Sprache:	chi ; eng
Schlagworte:	ELECTRIC COMMUNICATION TECHNIQUE ELECTRICITY TELEPHONIC COMMUNICATION
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Beschreibung
Zusammenfassung:	The invention describes a telephony service interaction management. A method for managing an interaction of a calling party to a communication partner is provided. The method includes automatically determining if the communication partner expects DTMF input. The method also includes translating speech input to one or more DTMF tones and communicating the one or more DTMF tones to the communication partner, if the communication partner expects DTMF input.