Processing system and processing method of service information

The invention discloses a processing system of service information, which comprises a scene management center and a scene application platform, wherein the scene management center comprises an action recording module for recoding an artificial operation track needed for completing a certain service according to service division, and recording scene action which comprises a plurality of steps, and a scene packaging module for combining the recorded scene action with an environment context parameter to pack a plurality of service scenes. The scene application platform comprises an artificial interactive module for selecting the service scenes, setting parameters of the service scenes and loading the data of the service scenes, and a workflow engine for dispatching the selected service scenes and operating the scene action of all the steps. Meanwhile, the invention further discloses a processing method of the service information, which comprises the following steps: converting a previous decentralized recording